Annual Support, Maintenance and Upgrade Programme
The following section details the different aspects of this programme:
Telephone / Fax / E-mail Support
Investigative Software Solutions provides a support service during normal SA working hours (i.e. 08H30 to 16H30 Monday to Friday, excluding Public Holidays). Support calls are taken by our support staff who are qualified in the use of all IBM i2 products.
All support calls are logged to enable ongoing issues to be easily managed and tracked. More than 80% of all support calls are resolved immediately over the telephone by support staff.
The support desk can be contacted on:
012 991 5811
Maintenance versions of the software are released when appropriate and IBM i2 and Investigative Software Solutions undertake to distribute these and any updated documentation to our customers as soon as they become available.